Tune up your team!

Great ideas fail without teamwork. We act as a catalyst, collaborators, who facilitate change and team experiences in your organization.  We partner and work through innovative ideas.  We don't just show up and throw up content.  We bring the tools and strategic insights that empower and excite teams, inspiring them to greater heights.

The iTesa Training Center offers opportunities to get your team charged up and motivated to accomplish all that is possible with workshops, courses and curriculum to keep your organization on track toward high performance and effectiveness.  Use our consulting services to develop your course-ware, programs and curriculum for your classroom or eLearning programs.  Our experience with Learning Management Systems (LMS) and/or Learning Content Management Systems (LCMS) enables you to build dymanic programs that have lots of options and opportunities for growth and development. 

 Sample Training & Workshop Programs

1. Strategic Visioning Workshop
   a. Share a common history
   b. Gain Market Context
   c. SPOT Assessment - Identify and Address   
   d. Vision. Bold Steps and Strategic Focus

2. Basic Agent Training
  a. Hard skills – the foundation  
  b. Soft skills – the essentials

3. Coaching and Supervisor Skills
   a. Leadership is all ears
   b. Art of the intervention
   c. Q & P the balancing act

4. Emotional Intelligence Skills Assessment Workshop
   a. Identify core intelligence strengths
   b. Work through team issues

5. Understanding Social Media the New Frontier
   a. How do you use it?
   b. What are the tool?
   c. How do you manage it?

Other Course Programs:

1. Organizational Leadership
2. Human Resource Management
3. Call Quality Monitoring and Coaching
4. Caller Satisfaction Measurement
5. Workforce Management
6. Call Center IT Management 
7. Knowledge Management