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GlobalForum
Keith Fiveson, Co-Chairs the 1st Global ContactForum
Achieving ROI for Pr...
Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit  http://tinyurl.com/ylm9x6h
EQ at American Expre...
An American Express star performer study looked at sales reps across 3 call centers (Ft. Lauderdale, Greensboro, and Phoenix). Those who scored well o...
Social Media and You...
The New Frontier, Your Call Center as a Social Media Outpost by Keith Fiveson, CEO/President ITESA If you are li...
EQ-I
 "…nearly 70% of the leaders who were ranked highly in emotional intelligence were also among the most highly skilled decision makers."...

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Human Resources
It takes EQ and IQ to work in a call center:

Source, Hire, Train, On Board & Develop Star Performers: We provide a unique blend of consultancy, analysis/management, coaching and assessment for intelligence and emotional quotient. We believe that the effectiveness of people and the processes management around it is the key to overall performance and the means by which your call center communicates and connects with people more efficiently and effectively.

We work across all market sectors with call center organizations from a few hundred to hundreds to thousands of employees. Our tailored solutions deliver improved performance and show visible returns on investment.