What we do?
We offer a full line of strategic management consulting services for customer engagement, contact centers and social media integration, design, assessment, optimization, outsourcing and training.
Specific Offerings include:
- Vision, Strategy & Branding
- Social Media Strategy, Development and Training
- Call Center/Contact Center Strategy & Design
- Outsourcing Analysis - to include site or vendor selection
- Performance Optimization - benchmarking
- Telecoms optimization, consolidation of vendors/spend
- Technology Design, using IP, SIP based clients
- Help Desk Development, Cost Reduction
- Call Center/Contact Center Health Check
- Public Speaking, Event Orchestration
- Voice of the Customer - Assessments, Surveys
- Customer Journey Mapping
- Self-Service Assessment
Training
ITESA's consulting model included a series of workshops, courses which are customized to suit your specific needs. Read more...
Sourcing Selection
With deep domain knowledge and experience, we can quickly assess and address sourcing models (Outsourcing, BOT, BOLT, Managed Services, Partnerships, etc.) and your organizations expansion On-Shore, Offshore or Near Shore. Read more....
