About
IT Enabled Service Alliance (iTesa) provides advisory services to corporations and organizations that wish to bring together customers, or consituants, to leverage communication and connection. Our advisory firm offers expertise in branding/strategy, customer experience and customer relationship management, to expand, optimize and gain customer engagement.
Our consultants have years of expertise. We add to, augment or quickly ramp a project for clients generally looking for subject matter expertise, or long term efficiencies with inbound, outbound or back office processing. proejcts. Our branding/strategic services focus on integration of sales, marketing, customer service, human resources, training, global sourcing, strategy and business services. We work with mid-market companies, global service providers and emerging outsourcing regions. We provide market research and intelligence on global call center, business process and outsourcing trends; to facilitate buy and sell strategies, for vendor/partner selection. Our approach empowers executives to make the right decisions to prioritize and execute efficient and effective changes to grow and capture market share profits. Backed by industry thought leaders, subject matter experts and practitioners, we amalgamate deep domain knowledge and actionable advice into a unique result-oriented consulting model.
iTesa's primary focus is on advising organizations that wish to leverage their strategy, customer experience or customer relationship management resources (people, processes and technology). We serve a diverse client base ranging from high growth call center service providers, to traditional consumer credit companies; small technology IPO's to experienced Fortune 500 operations; emerging global outsourcing hubs in Europe and Asia to near shoring regions in the Americas.
What we do?
IT Enabled Services Alliance (ITESA) is an independent contact center consulting firm that enables the private and public sector to create jobs; with marketing, resource training organization development, technology solutions and process efficiencies, to communicate and connect globally, while competing and attracting investment locally. Our client legacy includes McGraw-Hill, Microsoft, Apple, Time Warner, Citibank, CUNA and dozens of other projects in Americas, Asia Pacific and EMEA. As consultants, we help private and government sector organizations answer these questions:
a. What is our story, who do we tell and sell it to? (Brand-Strategy)
b. Where, who and how do we do it? (Expansion)
c. What can we do to reduce or eliminate stupid? (Optimization)
a. What is our story, who do we tell and sell it to? (Brand-Strategy)
b. Where, who and how do we do it? (Expansion)
c. What can we do to reduce or eliminate stupid? (Optimization)
Representative Clients
Convergence Consulting
