In March 2001, Keith Fiveson, CEO, founded IT Enabled Services Alliance, Inc. (iTesa - People Convergence), an advisory focused on enabling communication, connection and globalization of the contact centre and business process experience.  Mr. Fiveson has held executive positions at CosmoCom, BT, AT&T and MCI telecommunications, where he ran the call center solutions team.  He served in the US Army's Ballistic Missile Defense Communications Activity and holds a Top Secret Clearance.  As the iTesa practice leader, he brings a deep domain knowledge and resume to client engagements.  The global team of partners and associates has worked with clients on projects in five (5) continents; North America, Asia Pacific, Latin America and Europe.  Our team is activly engaged on projects and based the following countries and locations:

• Australia - Melbourne
• Brazil - Rio
• India - Bangalore, Mumbai
• Mexico - Baja
• Philippines - Makati
• UAE - Abu Dhabi
• UK - Manchester
• USA - NYC, Kentucky, Pennsylvania, Texas, California

Getting your team focused requires varied experiences.  Let us bring our experience into your engagements, connect people, establish processes and outlinie technology opportunities and strategies, so you deliver the product/service brand promise.  We have the knowledge needed, of multiple industry sectors, including Telecommunications, Business Services, Financial, Publishing, Retail, Media & Entertainment.  We are active team members and can take on many roles, including consultant, trusted advisor, technical writers, facilitators, coaches, trainers, etc., and offer you and your team direction to inspire change.