In March 2001, Keith Fiveson, CEO, founded IT Enabled Services Alliance, Inc. (iTesa - People Convergence), an advisory focused on enabling communication, connection and globalization of the contact centre and business process experience.  Mr. Fiveson has held executive positions at CosmoCom, BT, AT&T and MCI telecommunications, where he ran the call center solutions team.  He served in the US Army's Ballistic Missile Defense Communications Activity and holds a Top Secret Clearance.  As the iTesa practice leader, he brings a deep domain knowledge and resume to client engagements.  The global team of partners and associates has worked with clients on projects in five (5) continents; North America, Asia Pacific, Latin America and Europe.  

Getting your team focused requires varied experiences.  The iTesa team brings this experience into engagements, connecting people, establishing processes and outlining technology opportunities and strategies to deliver the product/service brand promise.  Knowledge of multiple industry sectors, including Telecommunications, Business Services, Financial, Publishing, Retail, Media & Entertainment, enable team members to take many roles, including consultant, trusted advisor, technical writers, facilitators, coaches, trainers, etc., offering direction to inspire change.