Affiliations

iTesa offers thought leadership in matters of branding, expanding, optimizing contact centers.  We co-chair, keynote and moderate many conference sessions globally.  Working with organizations in the public and private sector, in five (5) continents, we educate, assess, benchmark, implement and collaborate on solutions that impact people, process and/or technology performance. Our expertise is in helping our clients to capture costs, profit and solve performance problems.  Our engagement model and fees are affordable and tied to measurable performance.

We are active members of industry associations and have global partnerships in North America, Asia Pacific, Latin America and EMEA.

We are affiliated with following organizations:

• American Teleservices Association
• Direct Marketing Association
• Society of Consumer Affairs Professionals
• Help Desk Institute (HDI) 
• Instituto Mexicano de Teleservicios
• College of Call Center Excellence
• Purdue University Center for Customer Driven Quality