The mission for IT Enabled Service Alliance (iTesa) is People Convergence. Enabling people, globally, to communicate and connect profitably.  Our Call Center Advisory enables this through Branding, Expansion and Optimization of Contact Center services, enabling greater customer engagement.  

We solve problems, helping clients to gain efficiency and effectiveness in inbound, outbound and back office processing; to support sales, marketing, customer service, human resources, training, global sourcing, strategy and business services.  We work with mid-market companies, global service providers and emerging outsourcing regions. We provide market research and intelligence on global call center, business process and outsourcing trends; to facilitate buy and sell strategies, for vendor/partner selection.  Our approach empowers executives to make the right decisions to prioritize and execute efficient and effective changes to grow and capture market share profits. Backed by industry thought leaders, subject matter experts and practitioners, we amalgamate deep domain knowledge and actionable advice into a unique result-oriented consulting model.