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 Keith Fiveson, CEO and Founder of ITESA, has a passion for global business. He has a new vision for actionable, data-driven (IQ) and people focused (EQ), management and sourcing. As the managing consultant, coach and advisor he looks at issues in business performance, and ways to radically improve the efficiency and effectiveness of an operation. Having founded the company, in 2001, on the principle that millions of dollars and time are wasted on misguided management and sourcing decisions, Mr. Fiveson has since overseen the building of the ITESA vision, team, and partnerships. He attended St. Peter’s College for his B.S and Fordham University for his MBA, but feels that "real education" comes from “life experience”. In that spirit, he continues to work in various countries (over 40 to date) to understand and integrate global cultures, traditions and philosophies.
His client legacy includes multi-million dollar engagements with clients like McGraw-Hill, GE, Apple, Minacs, Microsoft and many others over his career. Prior to ITESA, Mr. Fiveson was the Managing Director for CosmoCom, and ran the global business development organization, serving as an executive team member who developed significant deals with British Telecom, SAIC, Siebel and Onyx. He also served as the Director of Call Center Solutions/Consulting at Concert, the British Telecom/AT&T global venture. Previous to that, Mr. Fiveson held senior executive roles in Call Center Solutions at MCI Communications, now Verizon, helping drive the firms Enhanced Voice Services (EVS) platform and value-added capabilities, with accounts like American Express, Citicorp, Merrill Lynch, GE, Aetna, and other fortune 500 companies.
ITESA serves clients geographies globally, across time zones and borders, throughout North America, Asia Pacific, Caribbean, Central America/Latin America (CALA), Europe, Middle East and Africa (EMEA).
Representative Advisor locations:
- Amsterdam, Netherlands
- Bangalore, India
- Cairo, Egypt
- Kansas City, KS
- London, UK
- Manila, Philippines
- Mexico City, Mexico
- New York City, NY
- Pittsburgh, PA
- San Francisco, California
- Sao Paulo, Brazil
With an average more than 10+ years experience in executive positions, at end-user and vendor corporations, we guarantee a higher quality of service, more personalized interaction and greater impact on engagements. Want to be a part of our team? Contact us.
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