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News

GlobalForum
Keith Fiveson, Co-Chairs the 1st Global ContactForum
Achieving ROI for Pr...
Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit  http://tinyurl.com/ylm9x6h
EQ at American Expre...
An American Express star performer study looked at sales reps across 3 call centers (Ft. Lauderdale, Greensboro, and Phoenix). Those who scored well o...
Social Media and You...
The New Frontier, Your Call Center as a Social Media Outpost by Keith Fiveson, CEO/President ITESA If you are li...
EQ-I
 "…nearly 70% of the leaders who were ranked highly in emotional intelligence were also among the most highly skilled decision makers."...

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Clients and Associations

ITESA has worked with organizations in the public and private sector in over six (6) continents.  We educate, assess, benchmark and implement collaborative contact center solutions impacting people, process and/or technology performance. Our expertise is in helping our clients to capture costs, profit and solve performance problems.  Our engagement model and fees are affordable and tied to measurable performance.

Partial List of Engagements: 

 

  • ACS - Brazil
  • Apple - US/China
  • AT&T - US/India/China
  • British Telecom - UK/India
  • Citibank  - US
  • Citic - US/China
  • CosmoCom - US/India
  • GE Capital - US/India
  • JP Morgan Chase - US
  • Lightbridge - US/Canada
  • McGraw-Hill - US/India
  • Microsoft - US
  • Minacs - Canada
  • RAYA - US/Egypt
  • Source One - US/Philippines 
  • Time Warner - US
  • TelVista - US/Mexico
  • Ulysses Learning - US/India
  • Wal Mart - US