IT Enabled Services Alliance (iTesa) is an independent contact center consulting advisory that provides expertise and experience to enable the private and public sector to create jobs; through marketing, resource training, organization development, technology solutions and process efficiencies, to communicate, connect and compete globally for investment locally.  Our client legacy includes McGraw-Hill, Microsoft, Apple, Time Warner, Citibank, CUNA and dozens of other projects in Americas, Asia Pacific and EMEA. As consultants, we help private and government sector organizations answer these questions:

a. What's our story, who do we tell and sell it to? (Brand-Strategy)
b. Where do we go, with who and how do we do it? (Expansion)
c. What can we do to reduce or eliminate stupid? (Optimization)