contact center consultants, call center consultants, optimization, training, self-service, expansion, outsourcing, IVR, voice, inbound, outbound, customer, experience, management
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Representative Clients

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What we do?

callcenteragentIT Enabled Services Alliance (iTesa) is an independent contact center consulting advisory that provides expertise and experience to enable the private and public sector to create jobs; through marketing, resource training, organization development, technology solutions and process efficiencies, to communicate, connect and compete globally for investment locally.  Our client legacy includes McGraw-Hill, Microsoft, Apple, Time Warner, Citibank, CUNA and dozens of other projects in Americas, Asia Pacific and EMEA. As consultants, we help private and government sector organizations answer these questions:

a. What's our story, who do we tell and sell it to? (Brand-Strategy)
b. Where do we go, with who and how do we do it? (Expansion)
c. What can we do to reduce or eliminate stupid? (Optimization)

Read more: What we do?

What's your Vision?

dubai
Your company vision contains the strategy, energy and drive for your brand and service promise.  Our clients articulate their vision through words, actions and prioritized investments in people, systems, knowledge and needed infrastructure to win with competitive global strategies.  For over 25 years our work on the buy and sell side has helped clients deploy innovative programs that leverage strengths and opportunities, while addressing problems and threats in their operations.

Read more: What's your Vision?

Tune up your team!

turn_it_upGreat ideas fail without teamwork. We act as a catalyst, collaborators, who facilitate change and team experiences in your organization.  We partner and work through innovative ideas.  We don't just show up and throw up content.  We bring the tools and strategic insights that empower and excite teams, inspiring them to greater heights.

The iTesa Training Center offers opportunities to get your team charged up and motivated to accomplish all that is possible with workshops, courses and curriculum to keep your organization on track toward high performance and effectiveness.  Use our consulting services to develop your course-ware, programs and curriculum for your classroom or eLearning programs.  Our experience with Learning Management Systems (LMS) and/or Learning Content Management Systems (LCMS) enables you to build dymanic programs that have lots of options and opportunities for growth and development. 

Read more: Tune up your team!

The Girl Effect

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iTesa supports the Girl Effect project and we invite you to as well.  Together, we can change the world by empowering girls, and boys, with skills and sustainable jobs.  The Global Call Center Project estimates that women comprise 68% of the global call center workforce.  Yet, there are still more than 600 million adolescent girls living in poverty in the developing world. The Girl Effect Project offers yet another opportunity to give and build global community., skills and jobs  Through this project, we have the opportunity to give girls a chance, to build a better life, which has a direct effect on a community. When girls have safe places to meet, education, legal protection, health care, and access to training and job skills, they can thrive. And if they thrive, everyone around them thrives, too. 

 

 



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Introduction - main page
Brand - walking the talk
Expand - do something
Optimize - root cause/effect
Marketing - essential strategies
Sourcing - the who and where
Training - invest in people
Expertise - sample engagements
Self Service - empower clients
About - our background
Misson - our passion
Affiliations - connections
Blog - our thoughts
Media - video, pic and more
Contact us - voice or data

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