For the past thirteen years, we have focused on what we call "People Convergence", which we define as "The ability to empower people from around the world to come together, with enabling technologies, processes and capabilities, to communicate and connect, to build community, and have powerful, engaging and emotionally enriching experiences".
This has been the strategic focus of ITESA for over a decade. We enable companies to communicate and connect more effectively and efficiently with their employees, customers and channels, using technology, telecommunications, contact centers, social media and care. We help companies create better experiences, by helping them to understand how they (employees, policies and procedures) show up and impact their customers.
We are contact center experts, who use experiential learning, social media, voice and data technology, plus tried and true methodologies, to achieve our clients goals. We are in this business to make a difference for our clients, in how they approach and build relationships on a local and global basis.
We love good experiences and great engagement, that's why we do what we do. We offer a full line of strategic management consulting support for companies and organizations for contact center integration, of social media, optimization, outsourcing and training.
At every point in the customer journey, there are opportunities to create advocates, improve employee and customer relationship engagement and help drive revenue and profits. What is occurring for your employees and customers matter and being present and conscious at every moment is essential to your business and revenue stream.
Everything depends upon the engagement between your employees and customers. It's what dictates great customer experiences. ITESA's consulting methodology assesses each moment, each touch points, to determine gaps and needed tactics to improve engagement.