WHO WE ARE

Located in New York City, Manchester, UK, alliance partners in India, Philippines, Mexico and Central America, IT Enabled Service Alliance (ITESA) solves communication problems and helps clients create "sacred moments of truth."  

ITESA works closely with clients to implement process and accountable measures, to evaluate & engage and improve customer experiences. Assessments, experiential, strategic and vision workshops, along with training, technology, voice and text analytics are some of the tools. Problem solvers, ITESA helps clients to gain efficiency and effectiveness throughout all of the touch points (web, chat, collaboration, voice and back office processing); to support sales, marketing, customer service, human resources, training, global sourcing, strategy and business services.  ITESA executives work with mid-market companies, global service providers and emerging companies to empower executives to make the right decisions, engage and prioritize efficient and effective changes, while growing and capturing market share, profits from new or existing customers.

ITESA advises organizations that wish to leverage and engage their employees to deliver an exceptional customer experience with the right people, processes and technology globally.  Backed by industry thought leaders, subject matter experts and practitioners, ITESA amalgamates deep domain knowledge and actionable advice into a unique result-oriented consulting model.

AREAS OF FOUS:
PEOPLE CONVERGENCE:  Since 2001, ITESA has seen the power of the web, chat, mobile and technology convergence to enable organizations to communicate and connect with customers for incredible experiences globally.  ITESA's core focus continues to be convergence of people, from around the world, regardless of economic conditions, connecting opportunities for jobs and a better way of life.  

CUSTOMER EXPERIENCE:  How you are seen, heard and recognized, the conversation or interaction (be it live or digital) is an essential part of your every day experience. Can you afford bad service in today's environment; loss of market share, employee dissatisfaction or bad social media buzz. Creating "sacred moments of truth" is essential to leverage every interaction. Getting good Word of Mouth (WOM) is essential

CONSULTING: We help our clients leverage the knowledge and expertise needed to achieve their goals.  A strategic process can be as simple as a conversation, a presentation, an on-site review, gap analysis, benchmark or full scale implementation.  Our services can be customized to meet your needs, given the size of your company, be it small, medium or large. We act as trusted advisers to CEO's, CMO's or VP's to help them envision and act.

CUSTOMER EXPERIENCE

Are you actively working to generate great customer experiences, that create advocates, which in turn drive revenue and profits?

CE MEASUREMENT

Issues addressed                          Services offered

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WHAT WE DO

BRAND STRATEGY & EFFECTIVENESS

Does your brand communicate the emotions of your products and services?

Issues Addressed:                          Services Offered:
* Brand development                     * Brand research
* Brand effectiveness                     * Brand insight assessment
* Brand ROI                                  * Brand gap analysis
* Education                                   * Mission / Vision

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